Frequently Asked Questions.
Customers can call Katia on 0086-15012786950. Our contact details on the right.
Yes, we may consider modest discounts for multiple container loads of mixed goods or bulk orders of individual products to our district distributor.
Our minimum order quantity would be a 20ft container, although in some instances we can arrange one-off sample pieces providing carriage costs are borne by the customer.
This depends on the size and complexity of the order. Please let us know the quantity and codes of the items so that we can advise a production schedule. Production times are typically 15~25 days.
Yes, we can supply samples of most items. If you require the samples to be sent by DHL, UPS, FedEx, etc., please ask your courier of choice to inform our warehouse after we prepare the samples.
This will depend on the size of your shipment and the method of shipping. When inquiring about shipping charges, we would need such as the product codes and quantity, your favored method of shipping, (by air or by sea,) and your designated port or airport. We will then be able to advise on costs based on the information provided.
We use reinforced cardboard cartons with clear labeling and external color swatches. Goods are economically packed into snug fitting boxes in order to minimize your cost of shipping.
Yes, we are proud to extend a 100% satisfaction guarantee on all items. We would request detailed images of any problems or warranty claims - provided emails with detailed pictures are sent, we will dispatch replacements at our cost to repair the products or alternatively supply replacements in subsequent orders. In some special cases we may turn to a discount as a solution. 2 years warranty for manufacturing faults 5 years warranty for free spare parts replacements and technical support.
Factory Add:Industry area Kengzi town,Long gang District,Shenzhen,China.
Phone:0086-18666296635
Fax:0086-75585692899
Skype:zhouli11992
Email:info#katiaclassic.com(# Replaced by @)
Office Hours:8:30 a.m. to 5 p.m. Central Time
